Performin offers an end-to-end solution necessary for performance management and evaluation across various sectors, particularly in call centers. With a cloud-based infrastructure, you can also use Performin as a custom-developed performance management and evaluation application tailored to your company’s needs. It is an application that will increase your employees’ effectiveness in line with company goals while also guiding you in every area you need, such as employee satisfaction, career goals, training, and commissions.
WHAT IS PERFORMIN?
What Does Performin Calculate?
FIELD SALES TEAMS PERFORMANCE
Considering the impact of the economy, competition, and market dynamics on sales results, Performin will illuminate your path to achieving the rational targets set. Keeping the sales team motivated and achieving success comes from engaging them in the game.
BLUE-COLLAR WORKER PERFORMANCE
Blue-collar performance is crucial for production in companies. KPIs such as Production Quantity, Quality Level, Discipline, Absenteeism, and Occupational Health and Safety (OHS) are used to measure performance. Within Performin, there are screens where you can define these KPIs and conduct your evaluations.
CALL CENTER PERFORMANCE
Gathering various data used to measure call center performance and accurately calculating performance takes a significant amount of time for companies. Many KPIs and formulas, such as Call Volume, Efficiency, Sales, Quality, SL, ACHT, etc., are readily available within Performin. With Performin's easy integration infrastructure, you can complete your performance process quickly and accurately by transferring system data or data you export to Excel.
MANAGER PERFORMANCE
Manager performance is formed by the combination of both company objectives and team goals. Performin measures the performance of the managed team with strong integration and unlimited KPI definitions. It provides you with the infrastructure that combines these results with company KPIs to calculate the manager's performance.
PERFORMİN
Features of Performance
Easy Integration >
Performin provides easy integration into your system through web services, APIs, databases, Excel, or manual entry screens.
Eliminate Manual Workload >
Performin eliminates the manual workload and risk of errors associated with performance calculations by securely obtaining data from systems.
Track Real-Time Performance >
You can monitor and report the data of selected KPIs on an annual, monthly, or real-time basis. Based on this data, you can take action.
Ensure Data Security >
When calculating performance, data transfers are carried out only with authorized system accounts, and only authorized personnel can access this data from their authorized screens.
Minimize Your Technical Team Needs >
You can create your own KPI’s and set their working times through Performin. There is no need for technical teams or installation for this.